Refund and Payment Policy

Last updated: February 2026

This Refund and Payment Policy outlines the terms governing payments, refunds, and cancellations for services provided by HDE (HDetailEnterprise), located at bul. "Dunav" #1, Plovdiv, Bulgaria, through the Platform at hde.dev.

1. Scope

This policy applies to all orders placed through the HDE Platform for custom Discord bot development, hosting, maintenance, and any other services offered. By placing an order, you agree to the terms set out in this policy.

2. Pricing Models

Services on the Platform are offered under two pricing models:

  • Hourly Pricing: The development cost is calculated as the total estimated hours multiplied by the applicable hourly rate, adjusted by your account's price multiplier. Additional monthly costs for maintenance and hosting may apply.
  • Fixed Pricing: A single fixed development price is set for the service, adjusted by your account's price multiplier. Additional monthly costs may apply.

3. Payment Structure

Orders may include the following cost components:

  • One-time development fee: Due before or during the development phase as specified in the order
  • Monthly maintenance fee: Recurring charge for ongoing maintenance of your bot
  • Monthly hosting fee: Recurring charge for hosting your bot on our infrastructure

4. Payment Methods and Processing

Payment processing will be handled by Stripe, Inc. when the integration is complete. At that time, payments will be processed securely through Stripe's payment infrastructure, and you will be required to agree to Stripe's Terms of Service. HDE does not and will not store full credit card numbers. Until Stripe integration is implemented, payment arrangements for each order will be communicated directly. All amounts are denominated in EUR (Euro) unless otherwise agreed.

5. Promotional Discounts and Affiliate Codes

Orders may include promotional discount codes or affiliate referral codes. Discounts are calculated on the server and may apply to development costs, monthly costs, or both, depending on the promotion type. Discount codes are subject to usage limits, per-user limits, and expiry dates. In the event of a refund, the refund amount is based on the actual amount paid after any discounts have been applied.

6. Refund Eligibility

Refund eligibility depends on the status of your order at the time of the refund request:

6.1 Before Development Begins

If your order is still in "pending" status and development has not begun, you are entitled to a full refund of any amounts paid. You may cancel a pending order directly through the Platform.

6.2 After Development Begins

Once your order status has moved to "in progress" or beyond, no refund is available for the development fee. This is because custom Discord bot development involves bespoke work tailored to your specifications, which cannot be resold or reused.

6.3 Monthly Fees

Monthly maintenance and hosting fees may be cancelled with 30 days written notice. No refund is provided for the current billing period in which cancellation is requested. Cancellation of hosting may result in the bot being taken offline.

7. Order Cancellation

You may cancel an order in "pending" status through the Platform. Cancellation of a pending order will automatically reverse any promotional discount usage counts. Orders that have progressed beyond "pending" status cannot be cancelled by the user and must be discussed with our team at info@hdetailenterprise.com.

8. Taxes and VAT

Prices displayed on the Platform may be subject to Value Added Tax (VAT) or other applicable taxes in accordance with Bulgarian and EU tax law. The applicable tax treatment will be determined based on your location and the nature of the service. You are responsible for any additional taxes applicable in your jurisdiction that are not collected by HDE.

9. Currency

All prices are stored and calculated in EUR (Euro). Approximate USD equivalents may be displayed for reference, based on the current exchange rate (refreshed periodically from the European Central Bank via the Frankfurter API). The EUR amount is authoritative for all billing and refund purposes.

10. Failed Payments

When Stripe payment processing is active, failed payments may result in the order remaining in "pending" status until payment is successfully completed. Repeated payment failures may lead to order cancellation. We will make reasonable efforts to notify you of payment issues through the Platform.

11. Disputes and Contact

If you have a dispute regarding a payment or refund, please contact us at info@hdetailenterprise.com. We will respond within 14 business days. If we are unable to resolve the dispute directly, you may exercise your rights under applicable consumer protection law, including the right to file a complaint with the Bulgarian Commission for Consumer Protection or to use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.