Terms of Service

1. Definitions

For the purposes of these Terms:

• "Platform" refers to the HDE web application at hde.dev, including all pages, APIs, and associated functionality.
• "Services" refers to custom Discord bot development, hosting, maintenance, consultation bookings, support, and the affiliate programme offered through the Platform.
• "User" or "you" refers to any individual who accesses, registers on, or uses the Platform.
• "Account" refers to the registered user profile created on the Platform.
• "Order" refers to a request for Services placed through the Platform.
• "Content" refers to any text, files, data, or materials you submit through the Platform.

2. Platform Description

HDE is a platform for custom Discord bot development, hosting, and ongoing maintenance. The Platform provides tools for service configuration and ordering, consultation booking, support ticketing, an affiliate referral programme, theme customisation, and project management. Services are delivered digitally and are subject to individual project specifications agreed upon through the Platform.

3. Account Registration

To access most features of the Platform, you must create an account using either an email address and password, or by authenticating through Discord OAuth. By registering, you agree to the following:

• You must provide accurate, current, and complete information during registration.
• You must maintain the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You may not create more than one account per person.
• You must be at least 16 years of age to create an account.
• You must notify us immediately if you suspect unauthorised access to your account.

4. User Roles

The Platform operates a role-based access system. Users are assigned roles that determine their access level and capabilities:

• User: The default role for all registered accounts. Users can place orders, book consultations, create support tickets, participate in the affiliate programme, and customise their theme preferences.
• Support Agent: Authorised to view, respond to, and manage assigned support tickets within designated departments.
• Support Manager: Authorised to oversee all tickets within departments, reassign tickets, manage agents, and access support analytics.
• Administrator: Full access to platform management, including products, departments, categories, settings, and user administration.
• Super Administrator: All administrator capabilities plus the ability to manage user roles, adjust price multipliers, and access audit logs.

5. Services Provided

HDE offers the following services through the Platform:

6. Pricing and Payment

All prices on the Platform are displayed in EUR (Euro) as the base currency, with approximate USD equivalents shown for reference based on current exchange rates. Pricing is calculated server-side and may vary based on the following factors:

• Product type (hourly or fixed-price)
• Selected modules and their estimated development hours
• Applicable hourly rate or fixed price
• Your account's price multiplier (see Section 7)
• Promotional discount codes or affiliate referral codes

7. Price Multiplier Disclosure

HDE uses a per-user price multiplier system. Each account has a price multiplier value (default 1.0) that may be adjusted by an administrator. This multiplier is applied to all pricing calculations for your account, including development costs, hosting, and maintenance fees. A multiplier below 1.0 results in reduced pricing; a multiplier above 1.0 results in increased pricing. The multiplier may be adjusted based on factors such as client relationship, project scope, or special arrangements. Changes to your multiplier are logged in our administrative audit system. You may enquire about your current multiplier by contacting info@hdetailenterprise.com.

8. Affiliate Programme

The Platform offers a voluntary affiliate referral programme. Participation is governed by the separate Affiliate Programme Terms available at /affiliate-terms. By participating, you agree to those terms in addition to these Terms of Service.

9. Intellectual Property

Intellectual property rights are allocated as follows:

10. Acceptable Use

Your use of the Platform is subject to the Acceptable Use Policy available at /acceptable-use-policy. Violation of the Acceptable Use Policy constitutes a breach of these Terms and may result in account suspension or termination.

11. Support and SLA

Support is provided through the Platform's ticket system. Response and resolution targets are defined in the Support and SLA Policy available at /support-sla-policy. SLA targets are best-effort commitments and do not constitute binding guarantees.

12. Content and Uploads

You are solely responsible for all Content you submit through the Platform, including support ticket text, file attachments, consultation notes, and questionnaire responses. File uploads are restricted to the following formats: PNG, JPEG, WebP, and PDF, with a maximum file size of 10 MB per file. Uploaded files are stored as binary data in our database. You must not upload content that is illegal, infringing, malicious, or in violation of the Acceptable Use Policy.

13. Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

• You breach these Terms or any referenced policy
• You engage in fraudulent, abusive, or illegal activity
• You attempt to exploit, reverse-engineer, or interfere with the Platform
• You fail to meet payment obligations
• We are required to do so by law or regulation

14. Limitation of Liability

To the maximum extent permitted by applicable law:

• HDE shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Platform or Services.
• Our total aggregate liability for any claim arising from or related to the Services shall not exceed the total amount you have paid to HDE for the specific Service giving rise to the claim during the 12 months preceding the claim.
• We do not guarantee uninterrupted, error-free, or secure operation of the Platform. Services are provided "as is" to the extent permitted by law.
• We are not liable for actions or omissions of third-party service providers, including hosting providers, payment processors, or Discord.

15. Force Majeure

HDE shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, cyberattacks, pandemics, or disruptions to third-party services on which the Platform depends.

16. Indemnification

You agree to indemnify and hold harmless HDE, its officers, and affiliated parties from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of the Platform, or your violation of any applicable law or third-party rights.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Bulgaria, without regard to conflict of law principles. The provisions of EU Regulation 2016/679 (GDPR) and other applicable EU directives apply as directly effective or transposed into Bulgarian law.

18. Dispute Resolution

In the event of a dispute arising from these Terms or the use of the Platform, the parties agree to first attempt resolution through good-faith negotiation by contacting info@hdetailenterprise.com. If a resolution cannot be reached within 30 days, the dispute shall be submitted to the competent courts of Plovdiv, Bulgaria. Nothing in this clause prevents you from exercising your rights under EU consumer protection law, including the right to bring proceedings in the courts of your habitual residence.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

20. Modifications to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated at least 30 days in advance through the Platform. The "Last updated" date at the top of this page will reflect the most recent revision. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Platform and may request account deletion.